CAPE Industrial Services - case study Essay Example for Free

CAPE Industrial Services case study Essay 1.0 Introduction In response to the increased importance of services, numerous articles on issues related to the effective management of service operations have appeared in both academic and practitioner based publications (Chase and Hayes, 1991; Karmarker and Pitbladdo, 1995; Kellogg and Nie, 1995; Lovelock, 1992; Roth and Van Der Velde, 1991). Several of these articles present typologies of services and provide directions for improving quality, productivity and operating efficiency, however relatively little has been done to test the proposed ideas. In order to understand more of these various service management typologies, an actual business organisation that focuses on providing services will be observed and analysed. In the discussion, the design and strategies of the selected company in the Oil Industry service sector will be taken into account. Recommendations for improvement will also be provided at the end of the discussion. 2.0 Model of the Service The variety of the service sector makes it complicated to come up with useful generalisations concerning the management of service organisations. Therefore, a considerable amount of research has been focused on developing service classification schemes. For example, Judd (1964) classified services according to three categories: rented goods, owned goods and non-goods services. Similarly, Rathmell (1974) categorised services according to type of buyer, buyer motives, buying practices, type of seller, and degree of regulation. Even though these classifications show how some services are different from the others, they do not provide much useful insight into the design and management of service processes from an operational perspective. More recent classification schemes have explored the complex nature of service delivery systems with the goal of identifying differentiating characteristics, which affect quality and process improvement, as well as service design. For example, Shostack ( 1977) and Sasser, Olsen and Wyckoff (1978) developed the concept of product-service-package based on the tangible versus intangible nature of services. More recent researchers however believe in an integrated approach to service management. For example, Thomas (1978) argues that a large part of manufacturing experience is irrelevant to the management of service operations because the supply services are very different from that of manufacturing. Sullivan (1981) and Bowen and Cummings (1990) also advocate an integrated approach to service management and suggest that operations management researchers must include organisational behaviour and marketing constructs and techniques to address service operations problems adequately. The means of classifying service models are indeed varied. For this particular analysis though, the model proposed by Schmenner (1986), also known as the Service Process Matrix (SPM), will be used. The SPM expands the customer-contact model and categorises services on two dimensions. One is labour intensity, and the other is customer contact and service customisation. Schmenner (1986) proposed a two-by-two service process matrix that classifies services as service factory, service shop, mass service, and professional service. Under these models, CAPE Industrial Services can be classified under the Professional Service category. Professional service is described as the provision of services with high customer contact and or customisation and high labour intensity. Labour intensity on the other hand is defined as the ratio of the labour cost incurred to the value of the plant and equipment. A high labour intensity business involves relatively small plant and equipment investment relative to a considerable amount of worker time, effort, and cost. The second dimension in the classification scheme combines two distinct concepts: customer interaction and customisation. A service with a high level of interaction is one in which the customer can actively intervene in the service process. A service with high customisation will work to satisfy an individuals particular preferences. The joint measure has a high value when a service exhibits both a high level of interaction and a high level of customisation for the customers. In the selected business, CAPES Operations management has a high contact with customers who need to be kept informed of the service range being delivered to them. Thus, high customisation or high selection on the services occurring in this type of Industry. Also, CAPE employ a high labour intensity as the Oil Industry service sector is located globally, in short the service range offered by CAPE is readily accessible, incurring fewer costs for equipment and labour. 3.0 Service Design and Delivery The contracts that are held by CAPE require daily customer contact on a personal level, having designated Business Delivery Managers for these contracts assist the customers with what they need for their services. So as to maintain the efficiency and speed of service, there are also designated project managers. These managers have constant contact with the offshore or onshore facility, this is handled in such a way that both the customer and the CAPE Business Delivery Manager are aware of all the daily operations that are on going. The services rendered by CAPE Industrial Services are a vast range of Multi-Disciplined Fabric Maintenance and Access techniques to Oil and Gas Sector. Charges built into the contract rates cover the costs of the additional project management. At times, services are requested that are not of the norm for CAPE, to service these Third party companies are brought in under the CAPE banner. While the cost of these services may vary much from the standard contract rates, excellent service is a must. Thus, extra costs are incurred for additional time and effort put into the contract by the CAPE managers. So as to make the services offered by CAPE more affordable and viable for their customers; the company tends to work on providing innovative ideas that will improve work ethics. Typical innovative ideas are the Introduction of Industrial Rope Access; this is a benefit to the customer as it cuts out the need for Scaffold or other means of conventional access solutions. Like other service companies, one of the common strategies of CAPE is to offer a volume discount or a reduced rate if the period of the contract can be extended. 4.0 Service Strategy Service companies in the Oil and Gas Industry have numerous strategies on how their rendered services can be better than competitors. Aside from maintaining quality and safety in service, one of the aims of the CAPE Industrial Services is to provide innovative ideas to their customers that will keep them ahead of their competitors whilst at the same time providing cost savings and improvements in quality to the customer. Improvements in the equipments and materials that are available in the Oil Industry also help in achieving the quality of service. Industrial Rope Access for instance, helps in reducing time scales for accessing work sites. Hence, this reduces costs to the customer. Using the appropriate tools in the work-site also helps to improve quality and time-scales. This goal of the company does not only facilitate in serving the customer appropriately, but most importantly it shows that the Oil and Gas Industry service area prioritises its customers. This in turn results to high customer satisfaction and loyalty. 5.0 Service Encounter: People in the Service Personnel working for CAPE Operations include Operations managers, Project Managers, QA/QC and HSE Managers, Technical Clerks and Secretarys. Each of these employees has their own designated duties and responsibilities in the area. This way, efficiency of service is maintained in the Company. Of course problems might occur in any type of businesses, a company is bound to make mistakes if there are no careful observations to their businesses. One of the problems that a company like CAPE might encounter is the companys personnel or human resource mistakes. The reason for this is the lack in the training it provides for its personnel. The training and development of each employee is very significant as this does not only help in providing confidence in work performance, but it also helps in maintaining quality service. So it is advisable for CAPE Industrial Services to train their employees well to provide their customers with better satisfaction. 6.0 Managing Service Expectation and Capacity In times when demands for services increase, CAPE Industrial Services tries to cope by conducting reliable forecasts. The company so as to keep track of its activities regularly keeps records of previous business operations. This aids the managers from predicting sudden increases of service demand. In order to cope with peak months for ad-hoc services, the customers managers are advised to make their project plans ahead of time. Through this system, CAPE is able to plan ahead for availability of equipment, consumables and personnel that will be used for upcoming projects. 7.0 Recommendations One of the problems that the organisation might face is the mistake their site personnel are committing because of their lack of training and development. As previously mentioned, this is a vital factor so as to maintain efficient service in the company and lessen the number of mistakes which can be made on one of the sites. In order to remedy this problem, the managers can plan an effective and appropriate program for each employee based on their respective duties within the company. The managers can also implement a system at the sites wherein the older workers with more site experience can assist newly hired employees. This can be a more appropriate method of training as the exposure of the workers to the actual work area can help them adjust to the nature of their job. Regular evaluation of the workers can help in improving the skills of the workers and keep them up to date of their current work performance. In this way, quality of service is maintained and skills are enhanced. Overall, the performance of CAPE Industrial Services is efficient. Considering its effective strategies and significant goals for quality service, it is enough to say that the services provided by CAPE are good and successful. However, there are other factors that are to be considered in this type of service. The consideration of these factors will not only help the company in serving their customers better, but it will also help them maintain quality and service provided to existing and potential new customers. 8.0 Operational Improvement Through the Use of Technology In reality, the world of a service company in the Oil and Gas Industry is changing. The expectations of people are different than those of past generations, Safety and Quality are becoming more important features of the industry each year, cost pressures continue to mount, and new information technologies have changed operational functions (Cushman and Shanklin, 1996; Bowers, 1987). As a result, the captive market plan concept is declining and the services are being exposed to a greater amount of competition than in the past. Due to these changes, the old strategies of a service company system must also adapt. This adaptation will definitely contribute to sufficient flexibility that will meet customers needs in an ever-changing environment while retaining the beneficial aspects of a Multi-Disciplined service provider. As CAPE is focused on giving their customers a quality service, one of the possible strategies that can be employed by the company is the application of the One Stop Sh op Fabric Maintenance service provider. As information technologies have advanced, the virtual organisation concept has been promoted as an alternative too traditional, vertically integrated organisational structures (Goldman et al, 1995). In virtual organisations, a lead entity creates an alliance with a set of other organisations (Grenier Metes, 1995). The tasks performed by the virtual organisation are divided among the entities that comprise it, based upon their respective competencies. Virtual organisations can produce superior results because they harness market forces to combine competencies in ways that traditional organisations, using internal mechanisms, cannot (Chesbrough Teece, 1996). Once constituted, the lead organisation operates the virtual organisation by co-ordinating parallel tasks through the use of sophisticated information technologies and management systems, thus creating a coherent system. A virtual organisations membership changes over time as market conditions and technologies shift and the strategies and resources of the constituent organisations evolve. While virtual organisations are most often found in high technology industries such as the development of new computer systems, some characteristics of CAPE Industrial Services make it amenable to the successful operation of a company that services the needs of the Oil and gas Industry. 9.0 Conclusion While CAPES Operations may take a lot of resources to maintain the business and the quality of service provided, the benefits that it can provide outweigh the expense incurred. Aside from that, the services offered by CAPE will definitely increase in quality, hence, greatly contributing to the goals of the company. Through careful and effective planning, budgeting and implementation, CAPE Industrial Services can begin on making little changes, improving the company one step at a time. The important thing is that constant adaptation to change is being done and that the Operations management is coming up with ways on how to improve the services that are provided by the company and keeping the customer coming back. 10.0 References Bowen, D.E., and Cummings, T.G. (1990). Suppose we took service seriously. In Service Management Effectiveness, New York: Jossey-Bass Publishers, 1-4 Chase, R.B., and Hayes, R.H. (1991). Beefing-up operations in service firms. Sloan Management Review, 33 (1), 15-26 Chesbrough, H. W., and Teece D. J. (1996, January-February). When is Virtual virtuous?: Organising for innovation. Harvard Business Review, 65-73 Goldman, S. L., Nagel, R. N., and Preiss, K. (1995). Agile Competitors and Virtual Organisations: Strategies for Enriching the Customer. New York: Van Nostrand Reinhold Grenier R., and Metes, G. (1995). Going Virtual: Moving Your Organisation Into the 21st Century. Upper Saddle River, NJ: Prentice Hall PTR www.soc.napier.ac.uk/module.php3?op=getlecturecloaking=nolectureid=1935516 Karmarkar, U.S., and Pitbladdo, R. (1995). Service markets and competition. Journal of Operations Management, 12 (4), 397-411 Kellogg, D.L. and Nie, W. (1995). A framework for strategic service management. Journal of Operations Management, 13, 323-337 Lovelock, C.H. (1992). A basic toolkit for service management. In Managing services: marketing, operations, and human resources 2nd ed. Englewood Cliffs, NJ: Prentice Hall Roth, A.V., and Van Der Velde, M. (1991). Operations as marketing: A competitive service strategy. Journal of Operations Management, 10 (3), 303-328 Judd, R.C. (1964). The case for redefining services. Journal of Marketing, 28, 1 Rathmell, J.M. (1974). Marketing in the service sector, Cambridge, MA: Winthrop Schmenner, R.W. (1986). How can service businesses survive and prosper. Sloan Management Review, 27 (3), 21-32 Shostack. G.L. (1977). Breaking free from product marketing. Journal of Marketing, 41 (4) Sullivan, R.S. (1981). The service sector: Challenges and imperatives for research in operations management. Journal of Operations Management, 2 (4), 211-214 Thomas, D.R.E (1978). Strategy is different in service businesses. Harvard Business Review, 56 (4), 158-165

Performance Measurement Essay Example for Free

Performance Measurement Essay If you were a functional team manager and was asked to loan an employee for a long-term project, how would you assess his performance if he worked for the project manager? Functional managers and project managers must find middle ground and agree how to measure a functional employee’s performance while assigned to a project. There are several ways to measure and report performance, but this paper will describe and compare three techniques used by project managers today. This paper will also why it is important to have a documented performance management process and what could happen if it was missing. Three Performance Measurement Methods According to Kerzner (2009), there are generally nine methods used when evaluating project employees: Essay appraisal Graphic rating scale Field review Forced-choice review Critical incident appraisal Management by objectives Work standards approach Ranking methods Assessment center Of these nine, this paper will choose three methods that are generally used in most companies – graphic rating scale, management by objectives, and ranking methods. Graphic rating scale is a method that is quick to set up but sometimes lacks the details and nuances of an employee’s performance and how the work was completed. Basically, the graphic rating scale is a form with a table that contains general statements about major work done on a project. Examples of these statements are â€Å"communicates effectively with  peers† and â€Å"completes required work all of the time.† These rows in the table have a corresponding value that the project manager can select that best represents the employee’s performance on that topic. An example of these values are â€Å"strongly disagree† and â€Å"strongly agree.† Here’s what the form might look like: Work Description Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree Communicates with peers X Completed all work on time X As indicated earlier, this method is limited to what criteria is listed in the form and does not account for other employee competencies not listed on the form.  Management by objectives is a very common method to measure performance. This method requires that a list of objectives be created before the project starts that the employee must aspire to meet or exceed. Large companies like Microsoft use this method to allow each employee to create their own objectives (called commitments inside Microsoft) at the beginning of each fiscal year. In some cases, employees get to choose which commitment they identify, while in other cases the management creates them and the employees must accept them. This is an effective method because it gives the employee an outline of what is expected of him during the project. The employee can refer back to the objectives regularly to help keep him focused. The ranking method can be effective, but it is not the most well-received or  accurate performance measure. In this method, management gets together and compares the milestones, accomplishments, and results from each employee and creates a stack ranking of the team. The employees at the top of the list usually get more bonuses and other performance rewards, while the middle of the list gets the standard compensation and the bottom of the list might get nothing. This method is not popular with the employees because it relies too heavily on the debating skills of their manager. Also, the ranking system is sometimes subjective because there is no documented list of objectives that all employees should be measured. Often the employees that were assigned to a high-profile project usually get a higher ranking than others, even though the amount of work was the same. Why We Measure Performance Performance measurement is a critical part of the overall project. Firstly, measuring an employee’s performance in the project can provide justification for a promotion, bonus or merit increase in salary. Since project successes usually include some type of bonus payout, an effective performance measurement method can help the project manager determine which employees deserve larger compensation and which deserve less. Another benefit of performance management is that employees can learn about their strengths and weaknesses in their role. This can help employees identify learning or training opportunities to help them become more productive and more valuable to the company. If there was no performance measurement, how could the project manager identify future project team members and make note of low-performing project team members so they are not considered for future projects? Without this process, there would be no way for employees to get honest feedback about their perfor mance. Most employees want this feedback so they can help the company succeed. Conclusion In every company, a project manager must use the resources he is given to complete the project. Sometimes he gets to choose his team, and sometimes not. Every company has many projects with often the same pool of employees doing the work. Most project managers would rather choose their project team based on past performance on other projects so they have a good chance of completing the project within the triple constraints. Without this form  of measurement, it would be a guessing game – and no one wants to leave a project to chance. References Kerzner, H. (2009). Project Management: A Systems Approach to Planning, Scheduling, and Controlling (10th ed.). Hoboken, NJ: John Wiley Sons, Inc.

Importance of Ethical Hacking

Importance of Ethical Hacking Chapter 1 Introduction Ethical hacking is an emerging tools used by most of the organizations for testing network security. The security risks and vulnerabilities in a network can be recognized with the help of ethical hacking. This research completely concentrates on ethical hacking, problems that may occur while hacking process is in progress and various ethical hacking tools available for organizations. Information is the important source for any organizations while executing business operations. Organizations and government agencies have to adopt ethical hacking tools in order secure important documents and sensitive information (Harold F. Tipton and Micki Krause, 2004). Ethical hacker professionals have to be hired in order to test the networks effectively. Ethical hackers perform security measure on behalf of the organization owners. In order to bring out the ethical hacking efforts perfectly a proper plan must be executed. Ethical hacking has the ability to suggest proper security tools that can avo id attacks on the networks. Hacking tools can be used for email systems, data bases and voice over internet protocol applications in order to make communications securely. Ethical hacking can also be known as penetration testing which can be used for networks, applications and operating systems (Jeff Forristal and Julie Traxler, 2001). Using hacking tools is a best method for identifying the attacks before it effect the entire organization. Ethical hackers are nothing but authorized users for the sensitive information or networks of an organization. Using hacking techniques for handling employees in organization and for solving critical judicial cases is not a crime. An ethical hacker use same tools and actions as performed by normal hacker. The main aspect in ethical hacking is that target permission is essential for performing hacking on the information. Ethical hacking can be used while performing security audits in the organization (Kevin Beaver, 2010). Thus, ethical hacking can help in testing the networks by finding out various vulnerabilities. In ethical hacking, a user will get permission to access the important data. Aims and Objectives Aim To investigate the importance of ethical hacking and its implementation in organizations Objectives Finding the importance of ethical hacking tools Understanding the ethical hacking process Implementing ethical hacking tools in an organization Purpose of Study The main of this research is to recognize ethical hacking tools that can be used in organizations and government agencies. Testing the networks is essential in order to maintain security for the organizational information. The difficulties in networks have to be recognized by the security professional so that they can be solved before effecting the organization operations (James S. Tiller, 2005). This research also focuses on carrying out the ethical hacking tools in a particular organization. The advantages of using ethical hacking in business firms can be evaluated by this study. Ethical hacking tools can be implemented in various fields of applications. Various security professionals can be efficient in ethical hacking tools by undergoing a training process. Another major intension of this research is to identify the importance of ethical hacking professionals in providing security to the networks. (Nina Godbole, 2008). Thus, this research entirely focuses on ethical hacking tools which can be implemented for testing the networks. Research Context This research on ethical hacking can be very useful to many organizations as it can provide clear idea about hacking tools. Security professionals and normal users have to be trained well in order to use hacking tools. The importance of ethical hacking while solving many judicial cases can be identified with the help of this research. Management of an organization can be benefited largely through implementing hacking tools. Hacking tools implementation process can be understood with the help of this research (Ronald L. Krutz and Russell Dean Vines, 2007). Network security or data security engineers in organization will come to know about new ethical hacking methods and techniques that are available in the present market by concentrating on this research. The concepts in this study provide knowledge related to security improvements. Business users can hack the data in order to use it for the purpose of evaluating a correct process. Management has to take precautionary measures while a llowing the professional to hack ethically because data may be misused (Rajat Khare, 2006). Scholars who concerned with information security can take the help of this study for attaining the knowledge on hacking systems. Many organizations are encouraging ethical hacking professionals in order to control their business operations effectively. Email systems, data bases and communication applications can avoid or identify attacks by adopting the hacking tools. Malicious attacks on the information or software can be prevented by implementing this research while using ethical hacking tools. The organizations that concerned with security in networks have to use ethical hacking tools (Greg Meyer and Steven Casco, 2002). Hence from the above discussion it can be understood that, business firms, investigating agencies, government systems and web users can make use of this research to achieve the important information in authorized manner. Chapter 2: Literature Review Ethical Hacking and its importance The word hacking is defined as an illegal use of the others computer system or the network resources. Hacker is the term which is formerly meant for the skillful programmer. This is mostly found in the countries like United States and many other countries. The word hacker refers to the names of the persons who enjoys the work in learning the details of the computer systems and stretch the capabilities from the system (Rajat Khare, 2006). The system of hacking describes the fast improvement in the new programs that make the codes for the providing a better security to the system with more efficiency. The word cracker also belongs to the same field it make use of the hacking skills for the unlawful purposes like email id, intruding into others system. Hacking is of different types such as back door hacking, viruses and worms, Trojan horses, Denial of Services, anarchists, crackers, kiddies and ethical hacking (Kevin Beaver, 2010). In the types of hacking system one of the most common h acking is ethical hacking. This is defined as the services that provides the securities for the customers networks, information assets and identifies the vulnerabilities to maintain the reputation of the corporate sectors before it exploit the company. This type of the hacking system provides the high securities to the customers methodologies and techniques to yield high qualities of infrastructures. The ethical hacking system includes some of the service like: Application Testing War Dialing Network Testing Wireless Security System Hardening Application Testing This is an uncover design or the logic flaws which result in the compromising with the unauthorized accessing of the systems, networks, applications or the information regarding the systems. This application testing is used for investigating and identifying the extent and the criticality of the problems exposure to the thick client (Java) and thin client (web browsers) applications. This application testing includes the services like client-side application testing and web application testings (Joel Scambray, Mike Shema and Caleb Sima, 2006). The client-side application testing is the process of developing the software that is used for the measuring the integrated security into the client software constituents. In this system this testing application is based on the gathering of the information by observer using the reverse engineering system. War Dialing This is one of the services that are provided by ethical hacking. War dialing is a method of dialing a modem number to identify open modem connection that supplies access in a remote way to a network for targeting a particular system (Kimberly Graves, 2007). This word is originated from the day the when the internet has come into the existence in most of the companies. This follows the method of scanning to find the strength of the network connection. The tools of War dialing work on the concept that organizations do not pay attention to dial-in ports like they do towards the firewalls. Network Testing The networking testing services of the ethical hacking provides the information on the exposures of the network, services, and solutions on the convergence, protocols and system devices including the virtual private network technologies. This testing process includes a number of constitutes in external and internal devices. It also analyzes the applications of the voice over Internet protocol within the environment of the organization (Greg Meyer and Steven Casco, 2002). The main goal of the network testing application is to make obvious demonstration of the political effects on its development. By making use of this application into the organization, it provides a complete enlightenment to the work for determining the result in the organization. Wireless Security Wireless security services measures the security in the available architecture to provide a guidelines to ensure the system integrity and accessibility of the resources. The working of wireless security is based on the three phases. In the first phase of the operation it identifies the activeness of the wireless networks (Cyrus Peikari and Seth Fogie, 2003). The team of the ethical hacking demonstrates the exposure to the attackers with the space in the wireless network. In the seconds phase of this system it implements a normal users to evaluate the measures of the security that secures the infrastructures of the organization to control the accessing of the devices. During the third phase the team will try to utilize the discovered threats to gain access on other networks. This provides the security in wireless local area network, virtual private network, intrusion detection system and wireless public key infrastructure. System Hardening The system hardening stresses on the network vicinity. Security is the prime factor that determines the level of integrity of the information and resources used in the computing. Effective deployment of the security controls unauthorized, accidental disruption if resources in information technology (Kevin Beaver and Peter T. Davis, 2005). The system hardening assessment is complemented in three phases. The ethical hacking team will analyze the network to identify the loop holes in security updates and other frequent security defects. Scanning of the remote access devices is done for finding out the vulnerabilities. The configuration vulnerabilities and missing security updates are determined in the initial phase. In the second step the host operating system is examined to determine the services available for remote users and their level of impact. All the TCP/IP services and also the Telnet, FTP, Send-mail, DNS and others are tested (James S. Tiller, 2005). The packet fragmenting and loose source routing are used in an attempt to bypass filtering routers and firewalls. The last phase is complicated as the team uses the information gathered from the first two steps to mine the weaknesses and threats that were identified to gain access to the host system. Before the start of the three steps the boundaries for actions and events are determined. Hence from the above context it can be stated that ethical hacking is a methodology that is used for gathering the information on the hacker. The ethical hacker is the expert who is hired by an organization to solve the problems related to hacking in their network and computer system. Need for Ethical Hacking The process of employing someone to hack ones company is ethical hacking. Ethical hacking is one of the tools that are used to judge the security programs of the organizations. It is also referred as penetrating testing, red teaming, intrusion testing, vulnerability and even security judgments. Each one these has different meanings in different countries. Hacking is also described as new development of the existing programs, software and code. It makes them better and more efficient (James S. Tiller, 2005). Ethical hacker can know the details of computer while hacking and become the security professional. It involves in foot-printing, scanning, tacking all the secured information. Ethical means a philosophy with morality. Hackers hack systems to detect dangerous, unauthorized access and misuse (Shon Harris, Allen Harper, Chris Eagle and Jonathan Ness, 2007). Threat and vulnerability are the two dangers the hacker has to face. The hacking report must be confidential as it should face the organizations security risks. If this goes wrong in any way the organization results in fatal, penalties and loss. For example: computer crime is done by misuse of their hacking skills. The need to hack is for catching the thief. Ethical hacking is the correct method to make your computers work properly (Kevin Beaver, 2010). Ethical hacker needs higher level skills compared to penetration testing. Penetration testing is same as ethical hacking but the hacker uses the penetrating tools and tests the security danger. Ethical hacking is known as White Hat in some of the literature. It tests both the security and protective issues whereas penetrating test mainly leads with the security issues (Asoke K. Talukder and Manish Chaitanya, 2008). Some of the websites and companies offer the training, but they cannot be created they are self-made. Various types of testing need different types of softwares and tools. Game freaks use hacking technology in order to win the game. Hackers will d iscover many ways to hack like trial and error method, operating systems, online and determining the threats. Ethical hacking is done by hackers on behalf of the owners, and in normal hacking they use their skills for personal use (Debra Littlejohn Shinder and Micheal Cross, 2008). Cyber terrorism includes common hacking techniques such like viruses, email bombs and natural disasters. Thus ethical hacking is done by hackers on owners request. Mainly this is seen in corporate companies and organizations. Ethical hacking techniques are used for game cheat codes, hacking accounts and other for good result. Majorly used for fight against cyber terrorism and to take preventive action on hackers Types of ethical hackings Ethical hackers use various methods for breaking the security system in the organizations in the period of cyber attack. Various types of ethical hacks are: Remote Network: This process in especially utilized to recognize the attacks that are causing among the internet. Usually the ethical hacker always tries to identify the default and proxy information in the networks some of then are firewalls, proxy etc. Remote dial up network: Remote dial up network hack identify and try to protest from the attack that is causing among the client modern pool. For finding the open system the organizations will make use of the method called war dialing for the representative dialing. Open system is one of the examples for this type of attacks. Local Network: local network hack is the process which is used to access the illegal information by making use of someone with physical access gaining through the local network. To start on this procedure the ethical hacker should ready to access the local network directly. Stolen Equipment: By making use of the stolen equipment hack it is easy to identify the information of the thefts such as the laptops etc. the information secured by the owner of the laptop can be identified (Kimberly graves, 2007). Information like username, password and the security settings that are in the equipment are encoded by stealing the laptop. Social engineering: A social engineering attack is the process which is used to check the reliability of the organization; this can be done by making use of the telecommunication or face to face communication by collecting the data which can be used in the attacks (Bryan Foss and Merlin Stone, 2002). This method is especially utilized to know the security information that is used in the organizations. Physical Entry: This Physical entry organization is used in the organizations to control the attacks that are obtained through the physical premises (Ronald l. Krutz and russel dean Vines, 2007). By using the physical entire the ethical hacker can increase and can produce virus and other Trojans directly onto the network. Application network: the logic flaws present in the applications may result to the illegal access of the network and even in the application and the information that is provided in the applications. Network testing: In this process it mainly observes the unsafe data that is present in the internal and the external network, not only in the particular network also in the devices and including the virtual private network technologies Wireless network testing: In this process the wireless network reduces the network liability to the attacker by using the radio access to the given wireless network space. Code review: This process will observe the source code which is in the part of the verification system and will recognize the strengths and the weakness of the modules that are in the software. War dialing: it simply identifies the default information that is observed in the modem which is very dangerous to the corporate organizations. Techniques and tools required for ethical hacking Ethical hacker needs to understand how to find the network range and subnet mask of the target system. IP addresses are used to locate, scan and connect the target systems. Ethical hacker also should find out the geographical location of target system. This can be done by tracing the messages that are sent to destination and the tools used are traceroute, Visual route and NeoTrace to identify the route the target (Kimberly Graves, 2007). Ethical hacking should use right tools or else task accomplishment of task effectively is difficult. Many security assessment tools will produce false positive and negative or may they even miss susceptibility to attacks. In case of tests in case of physical security assessments they miss weakness. In order for ethical hacking specific tools have to be used for the task chosen. The easier the ethical hacking will become if many tools are used. The right tool must be used at right place. The characteristics in tools for ethical hacking is it should ha ve sufficient document, detailed reports should be there on the discovered attacks regarding their fixing and explosion, Updates and support. The general tools used for ethical hacking in case to find passwords are cracking tools such as LC4, John the Ripper and pwdump (Bragg, Mark Phodes Ousley and Keith Strassberg, 2004). The general tools like port scanner like SuperScan cannot be used to crack passwords. The Web-assessment tools such as Whisker or WebInspect tools are used for analysis of Web applications in depth. Whereas network analyzer tools such as ethereal cannot give good results. While using the tools for any particular task it is better to get feedback from the simple Google searches such as SecurityFocus.com, SearchSecurity.com and Itsecurity.com will give nice feedback from the other security experts which makes ethical hacking easy and to select the right tool. Some of the commercial, freeware and open source security tools are Nmap (Network Mapper), Etherpeek, Super Scan, QualysGuard, WebInspect and LC4, LANguard Network Security Scanner, Network Stumbler and ToneLoc. The capabilities of many security and hacking tools are often misunderstood, such as SATAN (Security Administrator Tool for Analyzing Networks) and Nmap. The other popular tools used in ethical hacking are Internet scanner, Ethreal, Nessus, Nikto, Kismet and THC-Scan (Kevin Beaver, 2007). Cain and able is a ethical tool used for recovery of windows UNIX problems. This is only password recovery tool handles an enormous variety of tasks. It can recover the password by sniffing the network, cracking the encrypted passwords using Dictionary and Cryptanalysis, recording VoIP conversations, decoding scrambled passwords, revealing the password boxes, uncovering cached passwords and analyzing routing protocols. Ethereal is a fantastic open source tool used as network protocol for UNIX and Windows. It allows examining the data which is present in disk or file and can capture the data. This is also known as Wire shark. It has many powerful features which have very rich display filter language and ability to view the TCP session. Another cracking tool Aircrack is the fastest available cracking tool (John Hyuk Park, Hsiao-Hwa Chen and Mohammed Atiquzzaman, 2009). Thus proper tools and techniques has to be used for better hacking and it will be easier by using more and more tools required. Hacking operating system Linux is the operating system which is most useful software that supports and will be helpful to identify the passwords and uses in detecting interruption there are many software tools are utilized for the hacking and security tools are used for the Linux. The tools which are using in this are not harmful tools this is especially used to protect. John the ripper: John the ripper is nothing but password hacking software technique which is usually used to develop for the UNIX operating system. This the most significant process which is used for password testing as it joins all password crackers into single package and the auto detects password hash types which involves the customizable cracker (Ryan, David R. Mirza Ahmad, 2002). It can be run among the different encrypted password methods which involves various crypt password hash forms where usually found on the different UNIX operating systems that is based on the DES, MD5 etc, Kerberos AFS and windows like XP, 200etc.Generally passwords are placed in the LDAP and other tools. Various types of components are used to expand the capability and for involving the MD4 related password hashes. The other one is the NMAP; Nmap is the used to protect the network. It is especially used to identify the network related services on the computer network by generating the map of the network . Nmap is having the ability to identify the services on the computer network instead of this it never advertises its service detection protocol (James turnbull, 2005). However the Nmap can collect many details regarding the remote computers. This will involve the operating system, and uptimes etc are the software products that are used to execute the service, and are used to involve on the local area networks and also on the dealer of the remote network card. Nmap can be run on the linux. Linux is the most important operating system and the windows are the second most important operating system. The other operating system used is Nessus, this software is used to scan the virus. The main aim of this software is used to identify the virus on the tested system such as; the virus will permit the data on to the network (Mark Carey, Russ Rogers, Paul Criscuolo and mike Petruzzi, 2008). Default passwords are utilized on the network accounts. This software is also called as the external to ol which is used to launch the attack. By making use of the mangled packets rejection of the service among the TCP/IP can be done. Nessus the best software used to scan the virus. Many organizations through out the world are using this software. The check Rootkit is the normal program which helps the administrator to check their system for the known rootkits ( James Turnbull, 2005). This program is the shell script by using the LINUX tools similar to the strings and the grep commands to seek out to carry out the core programs for the signatures with the executed process status command to look for inconsistency. This program alternatively use own commands to run. This tool will permit check rootkit to get confident the commands upon which it depend a bit more. Applications and resources Ethical hacking is nothing but the one which performs the hacks as security tests for their systems. Ethical hacking can be used in many applications in case of web applications which are often beaten down. This generally includes Hypertext Transfer Protocol (HTTP) and Simple Mail Transfer Protocol (SMTP) applications are most frequently attacked because most of the firewalls and other security are things has complete access to these programs from the Internet. Malicious software includes viruses and Trojan horses which take down the system. Spam is a junk e-mail which causes violent and needless disturbance on system and storage space and carry the virus, so ethical hacking helps to reveal such attacks against in computer systems and provides the security of the system. The main application of this is to provide the security on wireless infrastructure which is the main purpose of present business organization (BT, 2008). Ethical hacking has become main stream in organizations which are wishing to test their intellectual and technical courage against the underworld. Ethical hacking plays important role in providing security. Resources are the computer related services that performs the tasks on behalf of user. In Ethical hacking the resources are the core services, objects code etc (James Tiller S, 2005). The ethical hacking has advantages of gaining access to an organizations network and information systems. This provides the security in the area of Information technology called as Infosec. This provides security to the high level attacks such as viruses and traffic trough a firewall. This has been providing the security for various applications which are even bypassing the firewalls, Intrusion-detection systems and antivirus software. This includes hacking specific applications including coverage of e-mails systems, instant messaging and VOIP (voice over IP). The resources i.e. devices, systems, and applications that are generally used while performing the ha cking process are Routers, Firewalls, Network infrastructure as a whole, wireless access points and bridges, web application and database servers, E-mail and file servers, workstations, laptops and tablet PCs, Mobile devices, client and server operating systems, client and server applications (Kevin Beaver, 2007). Ethical hacking tests both the safety and the security issues of the programs (Ashoke Talukder K and Manish Chaitanya, 2008). Hence from the above context it can be stated as the ethical hacking is important in the present scenario as providing security is very important now a day. This is very important in web applications as the hacking can be easily done in this case. Problems Ethical hacking is the backbone of network security. The basic problems with this is trustworthiness of the Ethical hacker because lets take an example if a person has been appointed to do Ethical hacking, to provide security for the bank financial issues if the person is not trust to believe this is not safe as the person only considered as thief. Sometimes the big organizations face any problem like there passwords has been hack, this case hiring professionals is very expensive and the organization need to spend a lot on this (Ethical Hacking, 2009). Ethical hacking is just the security to the problem it is not the ultimate solution to it. Ethical hacking report must be kept confidential because they highlight the organizations security risks and attacks. If this document has been falls into the wrong hand the result would be very disastrous for the organization, the main drawback here is the entire information of the organization will be in hands of wrong person and which leads to the loss of the company (Kimberly Graves, 2007). Ethical hacking generally involves breaking down the computer applications and by collecting specific information from the target the ethical hacker can successful to access the information and can reveal it. This results in that highly sensitive information about the targets security capabilities is collected and maintained far away from the owners control. If this information fall into wrong hands results in real attack on the company and another problem is if the information is leaked to the public or stockholders, the business will be in risk, which results in all types of disasters, including negative character by media, loss of customers and legal consequences (James Tiller S, 2005). Ethical hacking use tools while it performing the activity, if the methods and tools are used incorrectly they cause damage (Dr. Bruce Hartly V, 2003). Hence from the above context it can be stated as Ethical hacking provides security but behind th at it provides the disadvantages like the Ethical hacker should be trusted by the organization or business and in case sometimes highly professionals may cost the organization very much so that company has to provide from the unplanned budget and if it goes into the wrong persons hand the business will be in danger and loss of the organization will takes place. Chapter 3: Research Methodology of Hacking Data types: Data type is defined as the format of a data storage which is used to store different set of values. It tells about which type of data to be stored and where to be stored. Data is stored in computer memory. There are two types of data. They are primary data and secondary data. Both primary and secondary data illustrates the gathering of information and to satisfy the goals of business. Primary data is nothing but it is the data which is collected newly and for the first time. The primary data is original. It is the fresh data and is never gathered before. Secondary data is the data which is collected by others (Norman Blaikie, 2009). The data is collected from newspapers, magazines and journals. Secondary data is gathered before primary data since it is time consuming. Data is gathered newly in case of primary data so it takes much time. Secondary data consumes less time. Primary data is used in ethical hacking since the data gathered in this type of data is very efficient. Ethical h acking is used legally for the official purposes. Since primary data is unique and is not compared with any one, it is used in the process of ethical hacking (Rajat Khare, 2006) Hence from the above context it can be said that data types are useful in the ethical hacking. Case study: According to media and people the word hacking denotes misuse and collapse of computers. They describe it as unfair method of solving the problem. In the view of ethical hackers the word hacking refers to creative. One of the organization namely Amazon, it is not proposed to point out the lesser features but deals with tricks for working the company efficiently. Hackers and developers will create new characteristics for Amazon. They bring out the creative thinking and innovative ideas by their work in company (Paul Bausch, 2003). Mainly the ethical hacking is the good way to improve the existing methods and qualities. Many organizations follow these because one can know the administrative password of employees, can reach the behaviour of them and working performance. Employee performance and his project carryout can be studied through ethical hacking. These hackings look easy for them since they are engaged with the security firms to protect the Amazon fields. Not only in Amazon in e ach and every org

The Red Convertible by Louise Erdrich Essay -- Papers Vietnam War Red

The Red Convertible by Louise Erdrich In the Red Convertible by Louise Erdrich, the main character Henry loses his hold on reality. The story takes place in North Dakota on an Indian Reservation where Henry lives with his brother Lyman. Henry and Lyman buy a Red Convertible that later in the story illustrates Henry’s lack of ability to stay sane. The brothers take a summer trip across the United States in the car. When they return, Henry is called to join the army, which turns out to be the transitional point in Henry and Lyman’s personal life. The Vietnam War changed Henry’s appearance, psyche, and his feelings about the Red Convertible. Before the Vietnam War, Henry’s appearance was cheerful and energetic. Henry enjoyed the time he had with Lyman, working on the Red Convertible, and traveling across the U.S. during the summer. They went from Little Knife River to Alaska without a worry in the world. Henry was talkative and friendly to even strangers. For example, when they pass a woman on the side of the road Henry says, â€Å"Hop on in†, indicating his friendliness and confidence (975). Henry’s appearance before war suggests that his life was complete. However, after war, Henry’s appearance was one of depression and dishevelment. When Henry returned Lyman said â€Å"[he] was very different, and I’ll say this: the change was no good (977).† Henry was 180 different than he was before the war. â€Å"He was quiet, so quiet†¦,† said Lyman, not talkative and cheerful like he was before (977). Henry and Lyman had went on a long trip in the Red Convertible before the war, but now Henry is â€Å"never comfortable sitting still anywhere (977).† They used to sit around the whole afternoon before, but now Henry is always ... ...y’s feelings soon changed. Henry one day comes home and says, â€Å"the red car looks like *censored*†(978). This one point in the story where Henry’s past actions before war were still there after war, completely surprise Lyman. As the Red Convertible progresses Henry’s appearance, mental state, and feelings about his once cherished car change because of the Vietnam War. The war had extreme effects on Henry and his brother throughout the story. 57,000 men and women died in Vietnam, and the soldiers that survived suffered the same post-war feelings that Henry did. Seeing death causes every person to change in some way, but when it is as gruesome and seen as repeatedly as some soldiers did, it changed their lives forever. Work Cited Erdrich, Louise. "The Red Convertible." The Story and Its Writer. 5th ed. Ed. Ann Charters. Boston: Bedford/St. Martin's, 1999.

Migrant Labor and Y no se lo trago la tierra Essay -- Thomas River, Imm

The book, â€Å"Y no se lo trago la tierra† by Thomas River and the article â€Å"Immigrants: The Story of a Bracero† author David Bacon both represent a historical time. In the year 1942 the U.S and Mexico negotiated an agreement that was known as the â€Å"Bracero Program†. This agreement gave Mexicans the opportunity to come to the U.S and enhance a better life. On the other hand, for Americans it was an assistance they required to keep the country going after the World War II. This need took the U.S to do a complete turnaround. Before they were trying to prevent Mexican immigrants from entering the country and now they had to open their doors to them. Thus, U.S was in need of Mexican laborers to help supply soldiers with food and keeping the agriculture growing. Moreover, a vast number of Migrant Farm Workers come every year and are spread all across the countries taking positions that Americans would never tolerate due to har d conditions, the insufficient wage, and the physically challenging labor they have to face. All this leads to a hard historical time for both counties as Thomas Rivera and David Bacon illustrate their protagonist points of view throughout stories and testimonials of the experience and struggles they were faced with during this time. The book, â€Å"Y no se lo trago la tierra† by Thomas River grasp a point of view of a migrant community, as manifestations of Chicano culture, language, and experience as understood by a first person point of a young male protagonist. The setting of the book takes place of a year during the 1950s and uses a variety of perspectives and voices to follow the boy’s passages into adolescence. As the setting of the book moves from Texas to upper Midwest to the ye... ...th authors as is nearly always negative. Both authors take the reader within the very small, limiting, and confusing world of migrants, a world defined by an overall physical and emotional segregation. But their separation from Anglos is counterbalanced by their intimacy with their family and community. In both book and article, the families wash, eat, sleep, and work together; in fact they work tremendously hard. Also, the characters value education, although this theme is better developed by Rivera, since his narrative spans a full year, while Bacon is limited only his experience he remembers throughout his interview. In particular, Rivera's historia "It's That It Hurts" presents the complex dilemma faced by migrant children entering racist school systems while carrying the high hopes of their family that schooling will be the children's ticket out of the fields.

Rebellious to Responsible in John Updikes A&P Essay -- Literacy Analy

The lives we live today encompass many moral aspects that would not have been socially acceptable fifty or more years ago. John Updike’s short story, A&P, addresses these issues of societal changes through a 1960’s teenager point of view. This teenager, Sammy, spends a great deal of his time working at a local supermarket, observing customers, and imagining where his life adventures will take him. Through symbolism and setting, Updike establishes the characters and conflicts; these, in turn, evolve Sammy from an observational, ignorant teenager, promoting opposition to changing social rules, into an adult who must face reality. This short story, first published in 1961, stirs up controversy and still continues to be debated today. Although Updike intends for his writing to be simple and enjoyable, he also includes literary and cultural knowledge of the time period for readers to analyze more deeply (Saldivar N. pag.). As with A&P, Updike injects religious faith, which few Non-Catholic writers attempted during this time, in a seemingly effortless way. The supermarket A&P, the main setting of the story, was positioned â€Å"right in the middle of town† (Updike 983); a prime position accessible to all, although, generally this position was reserved for the town’s place of worship. In a way, Updike implanted this detail to be ironic. The supermarket in his story represented a â€Å"temple of modern consumerism† and was replacing a temple of worship (Wells N. pag.). To create a story that was relevant to the 1960’s, yet still encompasses issues society currently faces, demonstrates U pdike’s genius ability to engage in the enthralling world around him. The story begins through Sammy, the narrator, working at the local A&P supermarket. He not... ..., 1994. Literature Resource Center. Web. 15 Apr. 2012. †¢ Porter, M. Gilbert. "John Updike's 'A & P': The Establishment and an Emersonian Cashier." English Journal 61 (Nov. 1972): 1155-1158. Rpt. in Short Story Criticism. Ed. Anna J. Sheets. Vol. 27. Detroit: Gale Research, 1998. Literature Resource Center. Web. 15 Apr. 2012. †¢ Saldivar, Toni. "The Art Of John Updike's "A & P." Studies In Short Fiction 34.2 (1997): 215. Academic Search Premier. Web. 14 Apr. 2012. †¢ Thompson, Corey Evan. "Updike's A & P." Explicator 59.4 (2001): 215. Academic Search Premier. Web. 14 Apr. 2012. †¢ Updike, John. "A&P." Thinking and Writing About Literature. Ed. Michael Meyer. Boston: Bedford/St. Martin's, 2001. 981-86. Print. †¢ Wells, Walter. "John Updike's `A&P': A Return To Araby." Studies In Short Fiction 30.2 (1993): 127. Academic Search Premier. Web. 14 Apr. 2012.

New and Significant Management Insights from Recomputed Baldrige Scores

Baldrige Criteria raw scores were statistically analyzed carrying out correlation test, t-test, and regression analyses tests on two (2) groups designated as Leaders and on another group as Others. From an earlier examination of the respondents that the Leaders were actually Senior Leaders and that the Others were actually Junior Leaders, the tests consistently showed that the Senior Leaders were more concerned with external factors, such as satisfying Customer and Market Focus and delivering Business Results.Expectedly, as Junior Leaders, they showed total balanced concern for all the categories of the Baldrige Criteria.Results of both groups descriptively (Commerce, 2007b) fell into the Baldrige Leadership and Results Triads, pages 4 and 5 (Commerce, 2007b). Other possible uses of already available Baldrige Criteria raw scores must be further explored especially in the feasibility of predicting favorable leadership qualities towards successful organizations. Introduction What a bet ter way to define leadership than through differentiating it with management by these 2 very self-explanatory popular business amorphisms: Management guru Peter Drucker and Bennis jumbled words, in that:â€Å"Management is doing things right; Leadership is doing the right things† (Warren Bennis, 1995). Thus, Bennis, then has more to say, in that: â€Å"Managers want to be efficient. Leaders want to be effective†(Warren Bennis, 1995). Through the centuries, man has always been awed by outstanding leaders. Hence, through the years, continuing search has been made of the unmistakable character traits of leadership, obviously found in leaders. There have even been attempts at possibly measuring leadership, or if not, trying to segregate those people who are leaders from those who are not leaders by applying some pre-set leadership criteria on them.Review of Related Literature The Value of Leadership Qualities of leadership, specifically military leadership are found not on ly under the subject heading Military Leadership in the earlier August 1999 US Army Field Manual (FM) 22-100 Army Leadership Be, Know, Do version (Army, 1999) but also in just the latest October 2006 US Army FM 6-22 Army Leadership Competent, Confident, Agile version (Army, 2006). From the 1999 US FM 22-100, Napoleon Bonaparte, a most famous military leader boasted (more, later) that: â€Å"A man does not have himself killed for a few halfpence a day or for a petty distinction.You must speak to the soul in order to electrify the man† (Army, 1999). Moreover, according to the same 1999 US FM 22-100, it would be safe to declare then that with those good qualities of leadership, former US Army Sergeant Major Richard A. Kidd had this to say (more, later), that: â€Å"Soldiers learn to be good leaders from good leaders† (Army, 1999). It will be at best a very highly debatable issue (Frances Hesselbein, 2004; Jason A. Santamaria, 2003), the importance of military leadership o ver civilian leadership, as just fitting and right.Over 228 years of US Military fighting history and existence, only in the past 8 years, already two military volumes of the US Army on Military Leadership had been printed, as we have seen above: the year 1999 FM 22-10 and the year 2006 FM 6-22, representing the US’ foremost military leadership literature. Why and how the US became a military power may also be attributed to those two manuals which encapsulated especially the US Marines’ superior rigorous and highly-proven training methods over 228 years to produce the US Military’s effective and successful military leaders/officers and soldiers (women from all ranks included).Without deliberately and unnecessarily comparing and contrasting (though debatable) military leadership and civilian leadership, it just cannot be helped; however, to sufficiently point out only two major differences between them. Obviously, first, the highest stakes are over human life-and -death situations and possible widespread public infrastructure damage by which military leaders could legitimately under military leadership give the orders for the go-ahead, as in â€Å"to seek and destroy (with impunity and without prejudice! )†.Such situation cannot be compared with any other civilian leader, except for the lone duly-elected civilian President also deciding as Commander-in-Chief of the nation under a democratic country where civilian authority is supreme over the military. In other words, hands down, each individual military leader or officer is tasked to the extremes: physically, mentally, emotionally, spiritually, psychologically, socially, and so on–more than any of his civilian counterpart under any same given conditions (Frances Hesselbein, 2004; Jason A. Santamaria, 2003).Second, it could be generally inferred that it would be much easier to make the transition by a military leader to become a civilian leader (to be discussed later); than for a civilian leader to become a military one—simply because of more demanding requirements of the civilian individual (or leader) by the military life (Frances Hesselbein, 2004; Jason A. Santamaria, 2003). Civilian leadership may be further subdivided into spiritual leadership in origin or in nature (Greenleaf, 2002), political leadership (Gardner, 1990; Warren Bennis, 1995; Yukl, 2001), and business leadership (Covey, 1900, , 1992, , 2006; Jason A.Santamaria, 2003; Yukl, 2001). For leaders who are successful in their own fields, yet surprisingly, they still feel themselves very melancholy and unexplainably â€Å"unfulfilled†, the most plausible search for their fulfillment, obviously with very strong spiritual undertones, may come from imbibing that concept of servant-leadership, a term coined by Robert K. Greenleaf who wrote Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness, 25th Anniversary Edition as a hardcover (Covey, 2006; Greenleaf, 2002).Naturally, proponents, advocates, practitioners, and â€Å"fanatics† of this â€Å"Greenleaf culture† or those practicing spiritual leadership should be, just to give examples, are the so-called Roman Catholic religious orders with lifetime vocations of daily self-denial comprising the monks, missionaries, contemplatives, and so on. Tao Te Ching, ca. 6th century BCE as described in chapter 17, on â€Å"servant-leadership† remains to be a timeless ideal (Greenleaf, 2002). Following closely at his heels, Jesus Christ ca. 33 AD sought to teach his disciples that in order to be first they must â€Å"wash each other's feet†.In other words, taken directly from the Online 1611 King James Version (K. J. V. , 2007) from the gospel evangelists’ accounts, the disciples must seek to serve each other in order to be true leaders from Chapter 13 of the Gospel of John (K. J. V. , 2007). And again, Jesus said that â€Å"many who are first will be last, and many who are last will be first† meaning that true leadership, according to Jesus, was leadership based on servanthood from Chapter 19 according to the Gospel of Matthew (Covey, 1900, , 1992, , 2006; Gardner, 1990; K. J. V. , 2007).Thus, now many years later if analyzed, notice Bonaparte’s speaking to man’s soul to electrify man (Army, 1999) for man to join his Army, with the certainty that that man will get killed–can be found in the servant-leader concept during World War II as exquisitely applied by the German people and the German Army in their allegiance to their Fuehrer (Adolf Hitler) of the Fatherland (nation Germany) and by the Japanese people and the Japanese Army in their allegiance to their considered demi-god Emperor (Emperor Hirohito) of their beloved nation Japan.It really is noteworthy that Larry C. Spears, President and Chief Executive Officer (CEO) of the Robert K. Greenleaf Center for Servant-Leadership since 1990, summarized Greenleafâ⠂¬â„¢s works by listing down the servant-leaders’ ten (10) characteristics which because of the concept/principle of the servant-leaders’ deep spiritual underpinnings, all the other mentioned habits or values of civilian leadership literature can be included in any one of these ten items. The following list can be considered a veritable â€Å"How To’s in Leadership†:Hence, those other leadership habits or values, also cited accordingly alongside each of these characteristics mentioned are from Stephen R. Covey’s The 7 Habits of Highly Effective People (Covey, 1900), Principle-Centered Leadership (Covey, 1992), and The 8th Habit from Effectiveness to Greatness (Covey, 2006); John W. Gardner’s On Leadership (Gardner, 1990); Warren Bennis and Joan Goldsmith’s Learning to Lead (Warren Bennis, 1995); and from Gary Yukl’s Leadership in Organizations (Yukl, 2001). 1. Listening (Greenleaf, 2002):While other leaders are expected to be e xcellent communicators and decision-makers, servant-leaders, rather than to be listened to, are now more than ever, expected to listen intently to the others (Greenleaf, 2002). Habit 6, Synergize (of 7 or of 8), that the would-be-leader, believing that the whole is bigger than the sum of the parts, through mutual trust in attentively listening to the other person they could both arrive at the best solution because they listened to one another, better than either’s (Covey, 1900). Same as Characteristic 7, They Are Synergistic (Covey, 1992). 2. Empathy (Greenleaf, 2002):Servant-leaders try very hard to understand and empathize with others, accepting them as they are, and as they come and go (Greenleaf, 2002). Habit 5, Seek First to Understand, Then to Be Understood, that the would-be-leader must try his best first to identify with the other person before he himself expects to be understood by that person (Covey, 1900). 3. Healing (Greenleaf, 2002): An on-going phenomenon betwee n serving and being served is not only the potential but the actuality that both serving and being served are â€Å"healed† or â€Å"made whole† again by their shared experiences (Greenleaf, 2002).Habit 4 (of 7 or of 8), Think Win/Win, that the would-be-leader makes sure that his counterpart and he are both benefited by any arrangement or agreement they have arrived at (Covey, 1900). Habit 7 (of 7 or of 8), Sharpening the Saw, that the would-be-leader voluntarily and regularly maintains a balanced personal renewal of his physical, mental, social/emotional, and spiritual dimensions (Covey, 1900) and very similar, if not the same as Characteristic 5, They Lead Balanced Lives (Covey, 1992) and Characteristic 8, They Exercise For Self-Renewal (Covey, 1992).Bennis was able to grasp this truth, in that: â€Å"As Sophocles observes in Antigone, ‘’But hard it is to learn the mind of any mortal, or the heart, 'til he be tried in chief authority. Power shows the ma n’’’† (Warren Bennis, 1995). 4. Awareness (Greenleaf, 2002): Able servant-leaders are usually sharply awake and reasonably disturbed from integrated holistic perspectives, yet with inner serenity (Greenleaf, 2002). Habit 1 (of 7 or of 8), Being Proactive or the concept of Inside-Out, that any significant type of change in the would-be-leader must first come from within himself (Covey, 1900).